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"Freeborn traces UBS' use of IM back to 1995, when Swiss Bank had a large installed base of NeXT Computer Inc. computers and developed its own chat program for them..." (quoted)
As the article reads, financial services are using IM (instant messaging) in communication because emails are deemed to be "too slow" (Bloomberg terminals already have IM services where you can communicate with the helpdesk -- press "help" button twice). Financial services seem to be in the forefront of technology, among the early adopters, from using NeXT
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Would it be that financial services are the frontline in pushing the frontiers of technology in the commerce? Any entrepreneur out there coming out with a groundbreaking tech? Maybe the first customer to approach is a banker...
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